Confidentiality protects legitimate interests, but when it becomes a blanket answer to fair questions, it signals that integrity is optional and that explanations are being withheld not for safety, but for convenience or power.
Premium venues are defined not by perfection, but by how systems respond when things go wrong, especially when audience dignity and trust are on the line.
Premium venues are defined not by perfection, but by how systems respond when things go wrong, especially when audience dignity and trust are on the line.